Skip to main content
The Best Online Jobs! Work from Home or Anywhere.

Customer Success Agent

Customer Success Agent
Posted
Jul 02

Who are we?

Our reason for being is simple - to champion the importance and relevance of vintage in a world that is dominated by mass production.

We created Vinterior to bring the best independent vintage furniture sellers together in an online marketplace and connect them with our community of vintage fans and design professionals. Today, our platform is the leading vintage marketplace in the UK - with over 1,800 vintage sellers that power 200,000+ products on our platform.

In recent months, we’ve assembled a team of ambitious and passionate...Read more

Who are we?

Our reason for being is simple - to champion the importance and relevance of vintage in a world that is dominated by mass production.

We created Vinterior to bring the best independent vintage furniture sellers together in an online marketplace and connect them with our community of vintage fans and design professionals. Today, our platform is the leading vintage marketplace in the UK - with over 1,800 vintage sellers that power 200,000+ products on our platform.

In recent months, we’ve assembled a team of ambitious and passionate team members from some of the leading dot.coms (Depop, Made and Google, to name a few). We’re now looking for a Customer Experience Agent to join us. Our ambition? Position Vinterior as the most loved and progressive brand for vintage furniture out there.

 

The Customer Success team

The Customer Success team is home to impeccable end-to-end services to all Vinterior clients: Trade buyers, Consumers and Sellers. Our mission is to provide an excellent service to make our customers happy. As our Customer success agent, you'll be tasked with answering our client's requests, understanding their needs, solving their problems with care and empathy.

 

Your responsibilities will include:

  • Facilitate orders
  • Ensure customer satisfaction
  • Share feedback and your recommendations
  • Help our 1,800 sellers to support buyers on Vinterior
  • Help our clients (B2C & B2B) have a smooth purchasing experience
  • Anticipate and troubleshoot potential issues
  • And get involved with other projects that excite you!

 

Requirements

  • willingnessBusiness School or Bachelor's Degree
  • Ideally past experience in customer service
  • Excellent written and verbal English
  • French-speaking is a plus
  • Attention to detail and willing to multitask
  • Positive and approachable personality
  • Be fun to work with and have a friendly personality
  • Embrace change and feedback
  • Eligibility to work in the UK
  • Available asap
  • Good time management (able to work remote)

 

Benefits

  • Great opportunities to make the role your own
  • Fast-paced environment and exciting projects
  • Clear pathway for career progression
  • Flexible working
  • 23 days holiday (in addition to public holidays)
  • Pension
  • Employee discount on products

 

Our values

Our interview process looks for people who share our company values.

Please find them here.

The more these values sound like you and describe people you want to work with, the more likely you will thrive at Vinterior.

 

Remote working

Working hours: We operate on British office hours, so we’re looking for people who are fully available to work during these hours.

Stable internet connection: This is a remote role, so please check that you have a suitable and stable internet connection before applying.

We appreciate this is a tricky time for many to navigate career changes and want to be as transparent as possible. Vinterior typically receives a high volume of applications and unfortunately, we’re unlikely to be able to respond to everyone individually about the status of your application.

Thanks for being patient and we’ll be in touch if we’re keen to take your application further. We’ll also notify all applicants once the role has been filled.

Vinterior is passionate about championing diversity and treats each application equally and respectfully.

No recruitment consultants please. Visa Sponsorship not available.

If you see a bug please report it! Help us maintain the quality of jobs posted on Remote Europe.