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Customer Success Manager

Customer Success Manager
Posted
Jun 25

Description

RapidMiner is reinventing enterprise AI (Artificial Intelligence) so that anyone has the power to shape the future positively. We’re doing this by enabling ‘data loving’ people of all skill levels across the enterprise to rapidly create and operate AI solutions to drive immediate business impact. We offer a single platform that unifies data prep, machine learning, and model operations. We also have been designated as leaders in our white-hot market by both Gartner and Forrester for over 7 years in a row.

More than 40,000 organizations in over 150 countries ...Read more

Description

RapidMiner is reinventing enterprise AI (Artificial Intelligence) so that anyone has the power to shape the future positively. We’re doing this by enabling ‘data loving’ people of all skill levels across the enterprise to rapidly create and operate AI solutions to drive immediate business impact. We offer a single platform that unifies data prep, machine learning, and model operations. We also have been designated as leaders in our white-hot market by both Gartner and Forrester for over 7 years in a row.

More than 40,000 organizations in over 150 countries rely on RapidMiner to increase revenue, cut costs, and reduce risk. We are venture capital (VC) backed with work from anywhere policy. However, our headquarters is in Boston (MA, USA), and we have locations in Dortmund (Germany), Budapest (Hungary), and London (UK).

 

Job Description

Title: Customer Success Manager
Department: Customer Success
Hiring Office: RapidMiner, Boston, MA

 

Scope of Role

We are currently looking for a Customer Success Manager to join our team. You will be on the front lines and responsible for the enablement, adoption and advocacy of RapidMiner within our customer base. An ideal candidate will be able to handle a large book of business and prioritize our strategic initiatives.

 

Major Responsibilities

  • As a Customer Success Manager, you will oversee onboarding and adoption of RapidMiner with our customers
  • Serve as the main point of contact for our enterprise customer rollouts
  • Conduct Quarterly Business Reviews with Strategic Accounts
  • Game plan Strategic Accounts
  • Manage the customer onboarding process and consistently document success
  • Build Executive summaries of Success within a customer base
  • Understand customer goals and build a joint plan with the customer and manage internal resources to ensure goals are met
  • Identify opportunities for Growth in Accounts
  • Work with our Data Science team to strengthen relationships with our end-users
  • Work with our Product team to foster a strong loop between Customer Feedback and Product Development

 

Requirements

  • 3+ years of Customer Success, Support, and/or related experience with a proven track record of delivering business value and improvement.  
  • Understanding of Advanced Analytics and adjacent technologies
  • Strong organizational and Project management capabilities
  • Experience managing Enterprise Customer Relationships
  • Experience in Managing renewal processes
  • A strong sense of Urgency
  • Excellent Verbal and Written communication skills
  • Ability to quickly communicate customer feedback to the appropriate channels
  • Experience with Salesforce and CSM tools (ChurnZero a plus)

 

Benefits

RapidMiner offers highly competitive salaries, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

RapidMiner is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any legally protected characteristics.

RapidMiner does not accept unsolicited agency resumes and will not pay fees to any third-party agency or firm that does not have a signed agreement with RapidMiner.

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