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Design Manager

Design Manager
Posted
Apr 03

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

We are looking for ...Read more

The Freemium R&D team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify’s audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we’re able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify.

We are looking for an experienced Product Design Manager to join our team that is dedicated to building out world-class Commerce and Customer Support platform capabilities, that enables Spotify teams to quickly and safely build businesses and create incredible user value.

We aim to build and extend a stable, safe & reliable Commerce ecosystem that makes commerce easy for Spotify businesses, and Customer Support capabilities that allow our CS team to help our customers all over the world. 

While we are focused on building out internal services and capabilities, we take a human-centric product approach where UX and design is a critical component. In this role you will interact with many roles and functions across Spotify, and together with our product teams, work to improve the platform experience on behalf of both internal developers and end customers. 

 

What You'll Do

  • Lead a team of Service Designers working on varied, sophisticated platform problems, guiding them through their day-to-day work whilst driving the overall vision.
  • Identify and grow talent within the team, provide context, support and mentorship as the team works towards our business objectives — you will inspire, not merely direct
  • Collaborate closely with Product, Insights and Engineering counterparts to craft a long-term vision for the platform
  • You are willing to get hands-on from time to time, partnering closely with other designers and engineering teams.

 

Who You Are

Please provide a brief explanation in your application of why you believe you are suited to this role, while highlighting a portfolio that represents who you are as a designer and leader. Applications without a portfolio are unlikely to be considered.

  • 7+ years of relevant design experience with some experience working on platform products, and 3+ years of practical management experience with designers in an agile product development environment
  • Domain knowledge with online payments, marketplaces and the commerce space, and how those commerce systems interact with accounting and financial domains, is highly favourable
  • You’re experienced and comfortable working with cross-functional partners to build holistic solutions involving both internal and external technology and products.
  • A strong technical and product presence: you are able to swiftly navigate an ever-evolving, matrix organisation building a complex platform with many moving parts
  • You are a leader with practical design chops you don’t mind dusting off from time-to-time. You’ve shipped many products over the years, and understand what it takes to build awesome, user-oriented experiences.
  • A great communicator and storyteller - You aren’t afraid to speak up and advocate for healthy collaboration and design practices, and are comfortable giving direct feedback in the moment. 
  • You’re people-focused and have the right balance of gut, pragmatic intuition and a user and data-focused design mentality.
  • You are hungry to learn and evolve in all things. From leadership skills to design craft to process to industry and market trends — you never stop pushing into the next big challenge and fit right in to our growth-focused culture.

 

Where You'll Be

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the EMEA region in which we have a work location
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
  • Working hours? We operate within the Central European time zone for collaboration

 

 

Perks of being in the band

Extensive learning opportunities, through our dedicated team, GreenHouse.

Flexible share incentives letting you choose how you share in our success.

Global parental leave, six months off - fully paid - for all new parents.

All The Feels, our employee assistance program and self-care hub.

Flexible public holidays, swap days off according to your values and beliefs.

Spotify On Tour, join your colleagues on trips to industry festivals and events.

 

Learn about life at Spotify

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.

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