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Head of Customer Education & Support

Head of Customer Education & Support
Posted
Jun 23

Company 

WorkMotion is a global HR platform enabling companies to hire & onboard their employees internationally at the push of a button. It is our mission to create opportunities for anyone to work from anywhere. As work is becoming even more global and remote, there has never been a bigger chance to build a truly global HR-tech company.

 

About the team

You will have the opportunity to build the Customer Education team at WorkMotion from the ground up! And as a member of our management team, you wi...Read more

Company 

WorkMotion is a global HR platform enabling companies to hire & onboard their employees internationally at the push of a button. It is our mission to create opportunities for anyone to work from anywhere. As work is becoming even more global and remote, there has never been a bigger chance to build a truly global HR-tech company.

 

About the team

You will have the opportunity to build the Customer Education team at WorkMotion from the ground up! And as a member of our management team, you will work closely with our founders and our colleagues in Customer Success and Global HR Operations to improve the overall customer experience.

 

About the role

It's an amazing time to be at WorkMotion. We are changing the way companies hire employees around the globe but can't do it without enabling our users. The Head of Customer Education & Support will be responsible for building and leading a team of Customer Education & Support Managers who will be designing and building content, improving the learner experience, enabling other teams to educate users on WorkMotion & international employment law and managing 1st level support requests from our users. Your role and team will be critical in supporting the education of WorkMotion’s user base and internal teams at scale, enabling us to grow even faster in a sustainable way.

 

What you’ll do

  • Hire, manage and develop a team of customer education & support managers while reporting directly to the founders
  • Create a sophisticated strategy on how to steer, manage and improve our user’s learning experience and product adoption
  • Build and manage an intuitive and collectively exhaustive knowledge base to help users accomplish their goals using WorkMotion
  • Communicate the results of educational content to cross-functional stakeholders
  • Shape the administration of a learning management system
  • Partner with cross-functional teams to align on adoption strategies and drive business outcomes
  • Become a WorkMotion product expert as well as an expert of international employment law
  • Ensure a world-class customer experience globally
  • Building out programs for internal training

 

What you’ll need

  • Strong cultural fit & a passion for building and leading customer-facing teams
  • 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders. Preferably at a high growth SaaS company
  • At least 2 years of experience in hiring and managing multiple direct reports
  • Excellent communication skills (written, oral, and presentation) with a keen ability to develop relationships, optimize customer engagement and evangelize products
  • Passion about building a Customer Education function from scratch
  • A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
  • A self-driven, high energy leader with excellent cross-functional collaboration skills
  • Someone who flourishes when given responsibility and a sense of ownership
  • Knowledge in agile, product management, and design methodologies is preferred

 

Additional Information

WorkMotion is a hyper-growth start-up, scaling clients, operations, and our own team by an incredible magnitude - you will be among the first employees and will have a unique chance to shape the company.

  • Location can be fully remote, but opportunities to get to know the team in Berlin are welcome
  • Merit-based culture with huge growth opportunities
  • Competitive salary
  • Flexible working hours
  • Attractive benefits package, incl. wellbeing, personal development, and mobility
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